FAQS

Convoy of white delivery vans on a scenic highway

Where are you based?

Our operational base is Dorchester, which allows us to reach most of Dorset within 1 hour or less. Plus, we have a virtual/admin office in Poole.

What can you carry?

A wide range of items (large and small), including: health care products, medical samples - including Category B packaged to UN3373 standard, legal documents, passports, car keys, industrial parts, books, leaflets, electrical items, garden furniture, DIY products - the list is endless. It just needs to fit into a Ford Transit Custom (our vehicle of choice), with a max payload of 750kgs and max dimensions of 2.5m (length) x 1.3m (width) x 1.2m (height).

Where do you collect from?

Anywhere in Dorset - including Dorchester, Weymouth, Poole, Bournemouth, Bridport, Yeovil, Blandford, Wimborne, Ringwood and Christchurch. Outside Dorset is also feasible - but can stretch our collection time beyond 1 hour, so there might be others better able to serve you from there.

Where do you deliver to?

Across Dorset and anywhere in mainland UK.

What about Ireland, Europe or beyond?

We can deliver to any air or sea port within mainland UK, but we don't go beyond as there are others better able to assist with that. We are connected with suitable companies for this purpose so can always point you in the right direction.

Why don't I just use an overnight carrier - it's much cheaper surely?

Indeed - overnight/consolidated carriers are much cheaper, but are best suited to low value or less urgent items. We act exclusively for you - and provide a dedicated driver/vehicle for your load. That's a premium service and does cost more, but we're excellent value and always strive to provide the best possible service. Why not give us a go?

Are you insured?

Of course. As well as Hire & Reward cover, we have Goods In Transit insurance to £10k, and Public Liability cover to £5M. Should your consignment be valued at more than £10k, please ask - we may be able to accommodate.

How soon can you collect?

Often within 60 minutes, subject to availability and any other prevailing circumstances. Our base near Dorchester allows us to reach most Dorset postcodes within that 1 hour time-frame. If we can't manage that, we'll say so and be with you as soon as we can manage.

How/when do I pay and do you offer credit terms?

We accept payment via BACS and Zettle secure payment link (Zettle is part of PayPal so handles all major credit/debit cards plus ApplePay). We do ask for payment up front, but we offer best-in-class service for a very competitive price, so think of it as a settlement discount for early payment. Established clients may be offered credit terms, subject to status.

Do you charge VAT?

Currently no, we are not registered for VAT. However, our VAT status is kept under constant review so we'll update the website if/when that changes.

What if you're busy/on a job already - can you still help?

Potentially yes! Give us a call, since it will depend on timings and locations. If we can't help directly, we are connected to a network of carriers who can assist - and ultimately we want to get your consignment delivered successfully, whether carried by us or someone else.

Are you available evenings? Weekends? Bank Holidays?

Yes indeed. Subject to our availability, if we can help - we'll always do our best to assist. Clearly delivering something on Christmas Day or late into the night on a weekend would command a significant premium, but it certainly can be done. As we like to say here at DEC... "the answer's yes - what's the question?" :)